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If you need help that isn’t covered in our documentation, you can contact our support team.

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How to contact support

You can reach support through:
  • In-app support — Use the support link in your account (if available)
  • Email — Send an email to our support address
  • Support portal — Access our support system directly
Include as much detail as possible when contacting support: what you were trying to do, what happened, and any error messages you saw. This helps us assist you faster.

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What to include

When contacting support, please provide:
  • Your company name
  • A description of the issue
  • Steps to reproduce the problem (if applicable)
  • Screenshots or error messages
  • What you’ve already tried

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Response times

We aim to respond to all support requests promptly. Response times may vary depending on:
  • The complexity of the issue
  • Current support volume
  • Whether the issue requires investigation
For urgent issues affecting your business operations, please indicate this in your support request.