Account and access
How do I create an account?
How do I create an account?
You can create an account by accepting an invitation from a company, or by signing up directly. If you’re a supplier, you’ll need to set up your company details and bank account information.
Can I belong to multiple companies?
Can I belong to multiple companies?
Yes, you can belong to multiple companies. When you log in, you’ll see all companies you have access to and can switch between them.
What's the difference between a supplier and customer account?
What's the difference between a supplier and customer account?
Suppliers sell products and can create products, manage orders, and receive payouts. Customers buy products and can place orders and make payments. A company can be both a supplier and a customer.
Products and orders
How do I add products to my catalogue?
How do I add products to my catalogue?
You can add products one at a time through the interface, or import many products at once using CSV files. See Creating Products for details.
Can customers create orders themselves?
Can customers create orders themselves?
Yes, customers add products to their cart and checkout to create orders. As a supplier, you’ll see these orders and can manage their fulfillment.
How do I set different prices for different customers?
How do I set different prices for different customers?
Use pricing groups to set different prices for different customer segments. Assign customers to pricing groups, then set prices for each group. See Pricing Groups for details.
Payments and payouts
When do I receive payouts?
When do I receive payouts?
Payouts are processed according to your payout schedule (daily, weekly, or monthly). The time between payment collection and payout depends on your schedule and bank processing times.
What payment methods do customers can use?
What payment methods do customers can use?
Customers can pay using PayTo (instant bank transfers), Card (credit/debit cards), or BECS Direct Debit. See Payment Methods for details.
What happens if a payment fails?
What happens if a payment fails?
Failed payments don’t automatically retry. Customers need to initiate payment again, possibly using a different payment method. See Failed Payments for troubleshooting.
Delivery
How do I set up delivery zones?
How do I set up delivery zones?
Create delivery zones by defining which postcodes each zone covers. You can then set different delivery fees and schedules for each zone. See Delivery Zones for details.
Can I block specific dates from delivery?
Can I block specific dates from delivery?
Yes, use non-delivery dates (blackout dates) to block specific dates when you don’t deliver. This is useful for public holidays or closures. See Non-Delivery Dates for details.