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Delivery fees are charged to customers based on their delivery zone. You can set flat fees, offer free delivery over certain amounts, and apply different fees to different schedules.

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Creating delivery fee rules

For each fee rule, you specify:

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Fee calculation

Delivery fees are calculated as:
  1. Check if the order total exceeds the “free over” amount (if set)
  2. If yes, delivery is free
  3. If no, charge the flat fee
Use “free over” amounts to incentivise larger orders. For example, free delivery over $50 encourages customers to add more items to their cart.

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Multiple fee rules

You can create multiple fee rules for:
  • Different zones (e.g., higher fees for rural zones)
  • Different schedules (e.g., express delivery costs more)
  • Different combinations of zone and schedule
If multiple rules could apply, the system uses the most specific match (zone + schedule) over a general rule (zone only).

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Managing fees

You can:
  • Create fee rules for each zone
  • Set different fees for different schedules
  • Activate or deactivate rules
  • Update fees as needed
Changing delivery fees affects all future orders. Existing orders keep their original delivery fee.