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Order status helps you track where each order is in the fulfillment process. You can update status as you progress through packing, shipping, and delivery.

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Common order statuses

While you can use any status labels that work for your business, common statuses include:
You can use status labels that match your business workflow. The system doesn’t enforce specific status values, so you have flexibility to use terms that make sense for your team.

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Updating order status

You can update an order’s status at any time to reflect its current state. This helps:
  • Keep customers informed about their order progress
  • Coordinate with your team on fulfillment tasks
  • Track order completion rates
  • Identify bottlenecks in your process
Status updates are visible to customers, so they can see where their order is in the fulfillment process.

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Order notes

In addition to status, you can add notes to orders for internal tracking. Notes are only visible to your team, not to customers. Use notes to:
  • Record special handling requirements
  • Track issues or delays
  • Add reminders for fulfillment
  • Keep internal communication about the order