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Payments are collected when customers pay for their orders. The system supports multiple payment methods and handles the entire payment flow from initiation through to collection and payout.

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Payment flow

When a customer pays for an order:
  1. Payment intent created — The system creates a payment intent for the order amount
  2. Payment method selected — Customer chooses how to pay (PayTo, Card, or BECS)
  3. Payment submitted — The payment is sent to the payment provider
  4. Collection — Funds are collected from the customer’s account
  5. Payout — Funds are paid out to you (the supplier)
Payment collection happens automatically once a customer initiates payment. You don’t need to manually collect payments.

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Payment status

Payments move through several statuses as they’re processed. You can track payment status to see where each payment is in the collection process.