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Orders are created automatically when customers checkout their shopping cart. As a supplier, you don’t create orders directly — instead, you receive and manage orders that customers place.

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How orders are created

When a customer adds products to their cart and checks out, an order is automatically created with:
  • All products from their cart
  • Quantities and pricing
  • Delivery date (if applicable)
  • Any discount codes applied
  • Optional PO number or comments
Orders are created by customers during checkout. As a supplier, you’ll see new orders appear in your orders list as they’re placed.

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Order requirements

For an order to be created successfully:
  • The cart must contain at least one product
  • The order total must meet any minimum order value requirements
  • Stock must be available (if stock tracking is enabled)
  • A valid delivery date must be selected (if delivery is required)

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Order information

Each order includes:
  • Products and quantities — What the customer ordered
  • Pricing — Unit prices, line totals, and any discounts
  • Delivery details — Delivery date, time window, and special instructions
  • Customer information — Who placed the order
  • Payment status — Whether payment has been collected
  • Optional fields — PO numbers, comments, or notes

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Minimum order values

If you’ve set a minimum order value for a customer relationship, orders below that amount won’t be created. The customer will see a message explaining the minimum requirement.