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Payments are collected automatically when customers pay for their orders. The process varies slightly depending on which payment method the customer uses.

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Payment initiation

When a customer places an order, they can pay immediately or pay later. Once they initiate payment:
  1. A payment intent is created for the order amount
  2. The customer selects a payment method
  3. The payment is submitted to the payment provider
  4. The system tracks the payment status
Customers can pay using PayTo, Card, or BECS Direct Debit. Each method has different processing times.

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Payment methods

PayTo — Instant bank transfers. Payments are collected immediately when the customer authorises the payment. Card — Credit or debit card payments. Processed through the payment gateway and typically collected within a few seconds. BECS Direct Debit — Direct debit from the customer’s bank account. Takes 1-3 business days to process and collect.
PayTo and Card payments are faster, while BECS is useful for recurring payments or when customers prefer direct debit.

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Payment collection

Once a payment is successfully collected:
  • The order status is updated to “paid”
  • Funds are held in your account
  • A payout is initiated to transfer funds to you
The time between collection and payout depends on your payout schedule.