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Collected fees are processing fees charged on payments. These fees are collected when payments are successfully processed and are shown separately from the payment amounts.

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Fee calculation

Fees are calculated as a percentage of the payment amount. The exact fee structure depends on:
  • Payment method used (PayTo, Card, or BECS)
  • Your account settings
  • Any negotiated rates
Fee amounts are shown separately in your transactions, making it easy to see how much you’re paying in processing fees.

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Viewing collected fees

The collected fees view shows:
  • Fee amount for each payment
  • Payment method used
  • Date the fee was collected
  • Related order and customer
  • Payment status
Use the collected fees view to track your processing costs over time and identify which payment methods have higher fees.

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Fee status

Fees can have different statuses:
  • Collected — Fee has been successfully collected
  • Scheduled — Fee is scheduled to be collected when payment completes